A New Look For Your Virtual Branch

Online banking is changing with a new updated look. We’ve made these changes to make it easier for you to navigate through the system and easily find those items you use most often.

While the look and navigation will change, the functions themselves will work just the way they always have.

In addition to the updated look, the three major changes are:

• Navigation and the addition of two new pages -
• Overview and
• Self Service

The following describes these three major changes:

Navigation

Navigation is now at the top of each page using tabs and sub-menus. You will see the same items under Banking that you do today.

Overview

The Overview page is new and allows access to the majority of the information and functions that you need. This page is only a summary of your information. You can access all of your information by clicking on the tabs or one of the various links provided on the Overview page.

The Overview page will be the first page displayed when you access online banking. If you do not want the Overview page as your start page, you can easily change it back to the start page you had previously by accessing user preferences (on the new Self Service page).

You can view Balances for up to 5 accounts. User Preferences allows you to change which ones you see on the Overview page. You can click on the account to see history for that account or you can click on the View All Accounts link to see a list of all of your accounts. Links are provided that allow you one click access to additional functions.

Self Service

The new Self Service page is where you will find access to many of the additional items such as email messages, alerts and user preferences. These are all items that you previously accessed from the left menu.

Frequently Asked Questions

Q. How can I choose which accounts display on my Overview page?
A. Click on the Self Service tab and then select Preferences. Select up to five accounts to display balances.

Q. What happened to the Loan Payment option?
A. The Loan Payment, Transfer Funds and Loan Advance transfers are now performed from the same page accessed by selecting Transfer Funds from the top menu on the Banking Tab.

Q. How do I change my start page?
A. Click on the Self Service tab and then select Preferences . Select the page you wish to see first from the Default Start Page drop down list.

Q. What happened to the Export option that was previously on the left navigation menu?
A. Export is now done using Export links on the History, Scheduled Payments, Scheduled Transfers and Transfer History pages.

Q. What does the symbol mean that I sometimes see next to a scheduled payment or scheduled transfer?
A. The icon indicates the transaction is a recurring transaction.

Q. What is staying the same?
A. While the links may have moved around a bit to accommodate the new improved navigation, you will still have access to the same online banking features and they will function the same as they do today.

For example, you will still be able to:

• Logon with the same password
• View Account Summary
• Perform transfers between accounts
• Pay Bills – merchants will not need to be reentered
• View Scheduled Payments and Payment History
  

Contact us at 1-800-SEA-WEST (1-800-732-9378)
Sea West's Routing Number is 3211-7126-5